Using OpenCV for great customer service

OpenCV is an Open Source Computer Vision library that can be used in a variety of applications. There are a few wrappers for it that will expose the OpenCV API in a number of languages, but we will look at the Python wrapper in this post.

One application that I was thinking could be done very quickly and easily, would be to use facial recognition to look up a customer before servicing them. This can easily be achieved using a simple cheap webcam mounted at the entrance to a service centre that captures people’s faces as they enter the building. This can then be used to look up against a database of images to identify the customer and all their details immediately on the service centre agent’s terminal. If a customer is a new customer, the agent could then capture the info for next time.

Privacy issues aside, this should be relatively easy to implement.

#!/usr/bin/python
import sys
import cv2.cv as cv
from optparse import OptionParser

# Parameters for haar detection
# From the API:
# The default parameters (scale_factor=2, min_neighbors=3, flags=0) are tuned
# for accurate yet slow object detection. For a faster operation on real video
# images the settings are:
# scale_factor=1.2, min_neighbors=2, flags=CV_HAAR_DO_CANNY_PRUNING,
# min_size=<minimum possible face size

min_size = (20, 20)
image_scale = 2
haar_scale = 1.2
min_neighbors = 2
haar_flags = 0

def detect_and_draw(img, cascade):
    # allocate temporary images
    gray = cv.CreateImage((img.width,img.height), 8, 1)
    small_img = cv.CreateImage((cv.Round(img.width / image_scale),
                   cv.Round (img.height / image_scale)), 8, 1)

    # convert color input image to grayscale
    cv.CvtColor(img, gray, cv.CV_BGR2GRAY)

    # scale input image for faster processing
    cv.Resize(gray, small_img, cv.CV_INTER_LINEAR)

    cv.EqualizeHist(small_img, small_img)

    if(cascade):
        t = cv.GetTickCount()
        faces = cv.HaarDetectObjects(small_img, cascade, cv.CreateMemStorage(0),
                                     haar_scale, min_neighbors, haar_flags, min_size)
        t = cv.GetTickCount() - t
        print "detection time = %gms" % (t/(cv.GetTickFrequency()*1000.))
        if faces:
            for ((x, y, w, h), n) in faces:
                # the input to cv.HaarDetectObjects was resized, so scale the
                # bounding box of each face and convert it to two CvPoints
                pt1 = (int(x * image_scale), int(y * image_scale))
                pt2 = (int((x + w) * image_scale), int((y + h) * image_scale))
                cv.Rectangle(img, pt1, pt2, cv.RGB(255, 0, 0), 3, 8, 0)

    cv.ShowImage("result", img)

if __name__ == '__main__':

    parser = OptionParser(usage = "usage: %prog [options] [filename|camera_index]")
    parser.add_option("-c", "--cascade", action="store", dest="cascade", type="str", help="Haar cascade file, default %default", default = "../data/haarcascades/haarcascade_frontalface_alt.xml")
    (options, args) = parser.parse_args()

    cascade = cv.Load(options.cascade)

    if len(args) != 1:
        parser.print_help()
        sys.exit(1)

    input_name = args[0]
    if input_name.isdigit():
        capture = cv.CreateCameraCapture(int(input_name))
    else:
        capture = None

    cv.NamedWindow("result", 1)

    if capture:
        frame_copy = None
        while True:
            frame = cv.QueryFrame(capture)
            if not frame:
                cv.WaitKey(0)
                break
            if not frame_copy:
                frame_copy = cv.CreateImage((frame.width,frame.height),
                                            cv.IPL_DEPTH_8U, frame.nChannels)
            if frame.origin == cv.IPL_ORIGIN_TL:
                cv.Copy(frame, frame_copy)
            else:
                cv.Flip(frame, frame_copy, 0)

            detect_and_draw(frame_copy, cascade)

            if cv.WaitKey(10) >= 0:
                break
    else:
        image = cv.LoadImage(input_name, 1)
        detect_and_draw(image, cascade)
        cv.WaitKey(0)

    cv.DestroyWindow("result")

So as you can see, by using the bundled OpenCV Haar detection XML documents for frontal face detection, we are almost there already! Try it with:

python ./facedetect.py -c /usr/local/share/OpenCV/haarcascades/haarcascade_frontalface_alt.xml 0

Where 0 is the index of the camera you wish to use.

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